Legal — Terms, ACL & Warranties

Essential legal information and consumer rights for Freshwaveclub interior repair services across Australia. Read this page to understand guarantees, liability and dispute options under Australian law.

Australian Consumer Law (ACL) — Your Rights

Freshwaveclub operates in Australia and complies with the Australian Consumer Law. Consumers are entitled to certain guarantees including that services are rendered with due care and skill, fit for purpose, and supplied within a reasonable time. These guarantees cannot be excluded where services are supplied to a consumer.

If a service fails to meet a consumer guarantee we will offer remedies: re‑supply, refund or compensation for loss or damage.
For major failures, you may choose a refund or re‑supply; for minor failures, we will remedy the issue.
For more information see the ACCC guidance on consumer rights.

Terms of Service

Scope: Our quotes set out scope, inclusions and exclusions. Additional work is quoted separately.
Pricing & Payment: Quotes are valid for 30 days. Payment terms appear on the invoice; deposits may be required for project bookings.
Liability: To the extent permitted by law, Freshwaveclub's liability is limited to the cost of providing the services. We maintain public liability and professional indemnity insurance.
Intellectual Property: Materials we create remain our property until paid in full; photographs of completed works may be used for portfolio and marketing.

Business details: Freshwaveclub — ABN 34 123 456 789. Unit 5, 27 Lygon Street, Carlton VIC 3053. Phone + (61) 43 795-82-06.

Warranties & Aftercare (Accordion)

We offer a 12-month workmanship warranty on eligible repair and finishing work, subject to normal wear and provided maintenance instructions are followed. Warranty does not cover subsequent damage from third parties, structural movement, or pre-existing concealed defects.

Some materials carry separate manufacturer warranties. Where applicable, we pass through those warranties; please retain product documentation and invoices to claim under manufacturer terms.

If you have a complaint, contact us first at Freshwaveclub@outlook.com or call +61 437 958 206. If unresolved, consumers in Australia may contact state fair trading or the ACCC for guidance and dispute escalation. We aim to respond to formal complaints within 14 days.

Fees, Quotes & Typical Price Guide

Service	Typical Range (AUD)	Notes
Small wall patch & paint	$120 – $400	Per patch depending on finish and access
Ceiling repair (minor)	$250 – $700	Includes plaster/finish; excludes scaffolding
Complete room refresh	$900 – $4,500	Depends on size, surface prep, and materials
Quote validity	Quotes valid 30 days; on-site assessment may be required for firm pricing.

Cancellation or rescheduling may incur fees where trades are reserved or materials ordered. Specifics are set out in your quote or booking confirmation.

Examples & Case Studies

Representative images of past interior repair and restoration work (for illustration only).

Responsible Officer — Freshwaveclub

If you need legal or billing enquiries contact our office:

Office: Unit 5, 27 Lygon Street, Carlton VIC 3053
Phone: + (61) 43 795-82-06
Email: Freshwaveclub@outlook.com

Download Terms (PDF)

Frequently Asked Legal Questions

Can you exclude ACL rights?: ***. Statutory consumer guarantees under the Australian Consumer Law cannot be excluded for consumer transactions.
How long is the warranty?: Standard workmanship warranty is 12 months unless otherwise stated in a quote or contract.
How are disputes handled?: Contact us first. If unresolved, you may contact your state fair trading office or the ACCC for guidance.

For full privacy information see Privacy Policy.