Privacy Policy

Overview

Freshwaveclub respects the privacy of clients, prospective clients, suppliers, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, and store personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with our services or using our website, you acknowledge that you have read this policy and understand our approach to handling information.

Information we collect

We may collect details such as names, contact information, service addresses, site access instructions, images of repair areas, preferences related to scheduling, and records of communications. When you provide documents such as floor plans or strata correspondence, we handle those materials for the purpose of assessing and delivering interior repair services. Our website may collect basic analytics, including device type, pages viewed, and approximate location derived from your browser settings.

How we use information

We use personal information to respond to enquiries, prepare quotations, schedule and perform works, manage billing, maintain service records, and improve our processes. With permission, we may send concise updates or maintenance tips. You can opt out of such updates at any time using a link provided in the message or by contacting us directly. We may also use information to meet legal or regulatory obligations, including safety reporting and tax requirements.

Disclosure

Information may be shared with trusted providers who support our operations, such as accounting services, job management tools, or delivery partners, and only to the extent reasonably necessary for the relevant function. Where a project involves other trades, details may be shared to coordinate access and timing, subject to reasonable confidentiality. If required by law, court order, or a regulatory authority, we may disclose information to the extent necessary to comply.

Storage and security

We maintain records in digital systems with access controls designed to reduce the likelihood of unauthorised use. Physical notes taken during site visits are transferred to secure systems and then disposed of responsibly. While security measures are applied with care, transmission of data over the internet involves inherent risk. We encourage clients to avoid sending sensitive identification documents unless specifically requested for a lawful and relevant purpose.

Retention

Personal information is retained for periods aligned with operational needs, customer service, and legal obligations. For example, project records may be kept to assist with later maintenance or to address queries about past work. When information is *** longer required, we take reasonable steps to de-identify or securely destroy it.

Access and correction

You may request access to personal information we hold about you, and you may ask for corrections where details are inaccurate, incomplete, or outdated. We will respond within a reasonable time and may request verification of identity before acting on a request.

Cookies and analytics

Our website may use functional cookies and analytics to understand general usage patterns and support core features. You can adjust browser settings to limit certain tracking. For details about preferences, see the cookie banner on our site and this policy.

Third-party links

Our site may reference resources relevant to interior repair. Where links lead to external services, their privacy practices apply. We recommend reviewing the statements made by those providers when you visit their properties.

International handling

Some service providers that support our business processes may operate from, or store data in, locations outside Australia. Where this occurs, we take reasonable steps to ensure comparable safeguards consistent with the APPs.

Updates to this policy

We may update this policy as our services or legal requirements evolve. The latest version will be posted on this page with an effective date. Continued use of our services following an update indicates that you have reviewed the current policy.

Contact

For privacy questions, requests, or feedback, contact Freshwaveclub using the details below. You may also consult the Office of the Australian Information Commissioner (OAIC) for guidance about privacy rights.

• Email: Freshwaveclub@outlook.com
• Phone: + (61) 43 795-82-06
• Address: Unit 5, 27 Lygon Street, Carlton VIC 3053

For general information about our services and conditions, you can also review the Legal section or return to the Home page.